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Terms & Conditions

These terms and conditions apply to the use of this website (being www.cavallomoda.com ) and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. This site is owned and operated by Cavallo Moda (“Cavallo Moda”, “we” or “us”). Registered office: Unit 7, Fairway Business Centre, Westergate Road, Brighton BN2 4JZ. Registered number 07147094 in the UK. Vat No 985 1407 01: If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please contact us

 

Payment

 

Credit Card payment is taken when your order is packed at our warehouse. All payment is processed in GBP. We accept most major cards including Visa, MasterCard, Maestro, Amex, Visa Delta and Visa Electron. We also accept payment via PayPal.

 

The description of the goods, services, price, currency and delivery costs are set out on the order page. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require. To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.

 

The actual price charged to non-UK customers will be paid in pounds sterling and is subject to the exchange rate applied by the customer’s credit or debit card company.

 

Product Availability

 

All products for sale on www.cavallomoda.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email or telephone.

 

Product Descriptions

 

Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

 

We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

 

Prices

 

All prices include VAT and are subject to change without prior notice.

 

Occasionally goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information and payment required by customs to ensure the goods are cleared. Please contact us if you have any questions relating to shipping to a specific country.

 

Cavallo Moda are not responsible for the actions of local customs. The recipient is responsible for paying the duty.

 

Promotions

 

We routinely run promotions. Some of these promotions may be exclusively online promotions or may be exclusively telephone order promotions from advertisements placed within magazines.

 

Where promotional percentage discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

 

Promotional codes cannot be used in conjunction with any other promotion unless stated.

 

Where promotional value discounts are applied to orders, the discount will be applied to the basket. In the event of a return, refunds will be based on the total amount paid for your purchased item(s) less the discounted value. Where multiple items are purchased in the same transaction the value discount will be applied proportionately against the cost of each of the items. If only one/some of the items are returned the amount refunded will be the full price of the returned item(s) less the pro-rata discount amount.

 

Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included).

 

Please note that items which qualify for free postage may be returned to us within 14 days of the date of sale at the cost of the customer, we will not be held liable for the cost of postage for such returns. In cases where postage was paid by the customer, we will refund all postage costs upon receipt of the returned items.

 

Promotional codes cannot be applied retrospectively to previous orders and are valid for one transaction per person.

 

Other exclusions may apply and you should always refer to the original source of the promotion/offer for this information.

 

Orders and Returns

 

Making a purchase is easy. Just follow these simple steps:

 

Shop our website by browsing through our product range

 

Click on the image to access the individual item’s product page where you will be given information on sizing, colour options and availability

 

Add an item to your shopping basket by clicking the “Add to Bag” button on the product page

 

Review the items you have chosen in your shopping bag, or at the checkout. To delete an item from your shopping bag, click on the “Remove” button next to the item.

 

You can continue shopping by selecting the “Continue Shopping” button.

 

You can also view the items in your basket whilst you continue shopping, by clicking on the “Shopping Basket” icon at the top of the homepage;

If entering a promotional code, please ensure you click ‘apply code’’ in order to action the code.

 

Complete your order by selecting “Checkout” and then follow the steps.

 

When you are ready to complete your order, click the ‘Complete Your Order’ button and wait for the order conformation page to appear. You will also receive an order confirmation email with details of your order shortly after we have received it.

 

Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible.

 

Should you need further assistance with placing an order please contact our Customer Services Team on +44 (0) 1273 437 020, who would be happy to assist you.  Alternatively, please email our Customer Service Team at info@cavallomoda.com

 

Amending your order

 

You are able to correct errors on your order up to the point at which you click on ‘Complete Your Order’ on the Payment Page of our ordering process.

 

Unfortunately, we are unable to amend/change orders once they have been submitted. Therefore, if you are unhappy with your order details you will be required to cancel your original order (see the Returns Procedure below) and place a new order with the correct details. You may find there are changes to your delivery timescale and/or the price you pay for the item as you’ll be charged the current selling price on the day you amend or cancel the order.

 

Should you need further assistance with an order you have already placed, please contact our Customer Services Team on +44 (0) 1273 437 020, who would be happy to assist you. If you email, there may be a 48-hour delay in responding to you during busy periods.

 

Exchanges

 

Please note we do not offer exchanges for alternative items, colours or sizes at our online store. An online exchange is placed as a new order. This will involve placing a new order and taking payment details from you again. You will be refunded for any returned item(s) in line with the policy stated above.

 

Acknowledgment and Dispatch/Acceptance of your Order

 

We will notify you by email as soon as possible to acknowledge receipt of your order, so please ensure you enter a valid email address. This does not constitute acceptance of your order. Cavallo Moda reserves the right to refuse an order for any reason. You will be notified of the dispatch of your order by email with the courier details (the dispatch confirmation). Notification of dispatch via the dispatch confirmation constitutes acceptance of your order.

 

Purchases made on our website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Cavallo Moda reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

 

 

Returns

 

We hope that you will love your order! However, if you change your mind within the timeframes below, you can return any item in accordance with our Returns Procedure.

 

Timeframes for Returns/Cancellations

 

UK Orders – Goods must be returned within 14 days for a refund of your purchase price and any delivery charges.

 

Please note that items which qualified for free postage at the point of sale may be returned to us within 14 days of the date of sale at the cost of the customer, we will not be held liable for the cost of postage for such returns. In cases where postage at the point of sale was paid by the customer, we will refund all postage costs upon receipt of the returned items. Products being returned must be unused, in their original packaging including dog tag, dust bag (where applicable) and labels.

 

 

If you return your product in line with the Timeframes and Returns Procedure above, we will:

 

Refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

 

Refund any delivery costs you have paid to receive your order. Although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

Refunds will be processed to the original method of payment. We will contact you by email or telephone to let you know that your refund has been processed. Please note that refunds can take up to 15 working days to process from receipt by our Returns Department.

 

We will not accept returned products or offer refunds after 14 days unless the purchased goods are faulty, in the event that our products develop a fault within this time please contact us by telephone on +44 (0) 1273 437 020 to discuss. We will deal with faulty products on a case by case basis.

 

Delivery Charges and Options

 

All orders before 3pm will be dispatched on the same day if it is a weekday and on the subsequent Monday if ordering over the weekend or past 3pm on a Friday afternoon. Orders made on a bank holiday will be dispatched the next working day.

 

All deliveries are handled via Royal Mail

 

On rare occasions, some items may be delivered outside the published timed windows.