Postage cost scheme:
We do our best to ensure the same high quality is maintained with all of our products. If you encounter any issues with your purchase or you don’t receive what you expected, we can be contacted about returns. Please email us at firstname.lastname@example.org quoting your order number.
We will review any items which are faulty and look to replace or repair the item where possible. Please note that we will carefully inspect any returned item(s) and may reject the customer’s request if the item(s) have been subjected to intentional damage or premature wear and tear caused by the customer and / or any other person after receipt by the customer.
The item should be returned to us at the earliest convenience after discovering a fault. Any further damage or wear caused to the item by continued use may affect eligibility for a return.
Return postage is to be paid by the customer and will be refunded if the item is deemed as having a reasonable fault or issue. In such cases, for a customer to be eligible for a postage refund, they must retain the receipt detailing proof of purchase and send a picture or scanned copy to us via email@example.com .
Postage costs incurred by the customer will not be refunded if the customer has changed their mind about all or part of an order which doesn’t have a fault or issue.
When returning product(s), please ensure that an adequate postage service is used which will insure the product(s) to its / their full value. We will not be liable for any loss or damage incurred during return shipment and it will be the customer’s responsibility to liaise with the postal / courier service to rectify such issues.
We reserve the right to refuse reimbursement of postage costs if the customer uses a disproportionately priced postage service (e.g. a high-cost and high-insurance postal service for a low-price item). In such cases, we may only refund an amount matching the cost of an adequate postage service.
If the customer is unsure about which type of postage would be suitable, we recommend that the customer contacts their nearest post office for advice. Alternatively, the customer can contact us for advice on which postage option would be most suitable.
If the item isn’t deemed to have a fault or issue, and/or intentional damage/premature wear and tear has been caused to the item, we will return the item to the customer but will not issue a refund or reimburse postage costs incurred by the customer.
We will do our best to help the customer with the whole process and rectify any issues or concerns they may have. We can be contacted in advance or during such cases if the customer has any queries.